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innovation

The customer is at the heart of our approach to innovation.
Didier Lombard,
CEO and Chairman, France Telecom Group

"Orange Labs form the worldwide innovation network of the France Telecom-Orange Group. Set up in 2006, they have a staff of 5,000 (researchers,marketeers, engineers) in 9 different countries (UK, France, Poland, China, Korea, Japan, Jordan, Egypt and USA) on 4 continents. Each Orange Labs is thus integrated into its own geographic ecosystem, enabling it to get a grip on and anticipate technological progress and changes in usages throughout the world. The Orange Labs international network is a concrete expression of the Group’s aim to breathe new life into innovation and make it the driving force behind its transformation."

clients first
Under the responsibility of a Strategic Marketing Department, which provides the group’s orientations and knowledge of the market, two new structures have been created, the Explocentre and the Technocentre, which work in close collaboration with the R&D laboratories installed all over the world.

 R&D is the principal source of innovation for the Group, with more than 8,500 patents registered. Consisting of 3,800 researchers in 18 laboratories on four continents (8 in France and 10 in Europe, Africa, America and Asia), its scope and coverage enables it to detect all technological breakthroughs and encourage partnerships.
 The Explocentre, created in September 2005, is an incubator for projects with high innovation potential. As a supplement to R&D and Technocentre missions, it introduces a new approach based on design and co-creation with customers. The most promising projects are developed in the Technocentre.
 The Technocentre reduces the time required to progress from the concept to the product ready for the market. It brings together around 30 "3P" teams (for 3 partners): under the responsibility of a marketing specialist, a researcher and a network engineer work together to select, conceive, produce and bring to market innovative products and services.

 
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  facts & figures
5,000 people
18 sites
4 continents
international and multicultural teams
more than 8,400 patents
 
copyright France Telecom 2009